Delivery & Refund Policy

1Scope and Nature of the Service

1.1. Fabik is a cloud-based subscription service provided over the internet under a software-as-a-service (SaaS) model. The Service is entirely digital and does not involve the sale of any physical product, shipping or physical delivery.

1.2. The Service is intended solely for businesses (B2B). The Buyer is a merchant/business that acquires the Service for commercial or professional purposes.

2Delivery — Provision of Access to the Service

2.1. As the Service is digital in nature, "delivery" means the activation of the Buyer's account and the enabling of access to the Service.

2.2. Delivery time: Following confirmation of payment, access is, as a rule, provided electronically immediately (instantly). In the event of a technical delay attributable to the Seller, access shall be enabled within 24 hours at the latest; this period is suspended in cases of force majeure.

2.3. Delivery channel: The Service is accessed via the web at app.fabik.com.tr and through mobile applications. Login is performed securely by means of an SMS/one-time code (OTP) sent to the Buyer's registered telephone number.

2.4. Delivery fee: As the Service is provided digitally, no shipping or delivery fee is charged.

2.5. Technical requirements: A current web browser or a supported mobile operating system, together with a valid internet connection required for access to the Service, shall be provided by the Buyer.

3Absence of the Right of Withdrawal

The detailed regulation concerning the right of withdrawal is set out in the Distance Sales Agreement (Article 9). The cancellation and refund options set out below are granted by the Seller in good faith, independently of the right of withdrawal.

4Subscription Cancellation

4.1. The Buyer may cancel its subscription at any time through its account or by submitting a request to info@fabik.com.tr.

4.2. Cancellation stops automatic renewal. Access to the Service continues until the end of the current period for which payment has been made; at the end of the period, the subscription terminates automatically.

5Refund Conditions

5.1. Good-faith refund: Although there is no right of withdrawal, the Seller may, upon the Buyer's request, make a pro-rata refund (on a day/pro-rata basis) for the portion corresponding to the unused remaining subscription period.

5.2. Calculation: The refund amount is calculated taking into account the period actually used, any additional services provided, and any applicable discount/campaign conditions.

5.3. Refund method and time: Approved refunds are made through the method/card used for payment. The refund is made within a reasonable period following approval of the request (generally within 14 days, depending on the workflow of the Payment Institution and the bank); the time for the amount to appear on your card may vary depending on your bank.

5.4. Exceptions: In cases of termination for just cause by the Seller due to the Buyer's breach of the Agreement or the terms of use, the fee relating to the period subject to the breach shall not be refunded. Cases in which the Service has been misused are also outside the scope of refund.

6Defective/Faulty Service and Access Problems

6.1. Should the Buyer experience a problem with access to the Service or with a material function, it shall notify the Seller via info@fabik.com.tr. The Seller shall make the necessary efforts to remedy problems attributable to it within a reasonable period.

6.2. In cases of a substantial interruption attributable to the Seller that cannot be remedied within a reasonable period, the Seller may provide a pro-rata refund for the affected period or an extension of the subscription term.

7Cancellation/Refund Request and Contact

Cancellation and refund requests may be submitted through the following channels:

• E-mail: info@fabik.com.tr
• Telephone: +90 538 737 48 12
• Account panel: subscription management at app.fabik.com.tr

In order for the request to be resolved promptly, you are kindly requested to specify your subscription/account details in your application.

8Amendments and Entry into Force

The Seller reserves the right to update this Delivery & Refund Policy. The current text is always published on this page and enters into force on the date of its publication; as a rule, amendments take effect for future subscription periods. In matters not regulated in this text, the Distance Sales Agreement and the relevant applicable legislation in force shall apply.